Support iZem

Privacy Policy

This Privacy Policy describes how iZem Support & Knowledge (operated by Erazem Sdn Bhd) collects, uses, and protects information when you use our website www.support.izem.my and services, including registration and login with Google or Facebook.

1. Information We Collect

When you register or log in using Google or Facebook, we may collect:

  • Your name

  • Your email address

  • Your profile picture (if permission is granted)

  • Unique ID from Google/Facebook (used only for login)

In addition, we may collect:

  • Technical information (IP address, browser type, device information, operating system, pages visited, date/time).

  • Cookies or session data to maintain your login and improve performance.

We do not collect your Google or Facebook password.

2. How We Use Your Information

We use your information to:

  • Create and manage your user account.

  • Authenticate your login through Google or Facebook.

  • Provide you access to our support and knowledge services.

  • Respond to your support requests and communicate updates.

  • Improve website performance, security, and user experience.

  • Comply with legal obligations if required.

3. Sharing of Information

We do not sell, trade, or rent your personal data.
We may share information only with:

  • Trusted service providers (hosting, email delivery, analytics, authentication).

  • Regulatory authorities or law enforcement if required by law.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in after authentication.

  • Improve service functionality and security.

  • Analyse traffic and site usage.

You can control cookies from your browser settings, but disabling cookies may affect login and service performance.

5. Data Retention

  • We keep your account data as long as your account is active.

  • If you delete your account or request deletion, we remove your personal information from our active systems within a reasonable time.

6. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Withdraw your login access via Google or Facebook anytime.

  • Contact us for privacy-related concerns.

7. Security

We apply reasonable technical and organisational measures to protect your information. However, no system or internet transmission is completely secure — we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

Erazem Sdn Bhd
📧 Email: hello@izem.my
📱 Phone / WhatsApp: +60 16-326 2296
🏢 Address: 55-B, Jalan USJ 21/11, 47650 Subang Jaya, Selangor, Malaysia